My new mobile and its problems
Recently I had purchased a Samsung Grand 2 mobile, and 5 months later I started facing some unusual problems in my mobile like: auto phone restart, phone getting hot, battery issue.
I was not fully aware of which products/parts were actually covered under the Warranty.
It was brought to my notice that Battery & Data Cable have 6 Months warranty.
I asked them at the time of sales when I was buying the product why wasn’t I told about this?
I received different answers to why this problem was recurring. But I was not satisfied with their response as sometimes they said:
* it was a battery issue and,
* then other times its was a software issue.
I am a big fan of Samsung mobiles & I’ve always found their products to be excellent, but after the recent problems with my Samsung mobile I feel disappointing and cheated.
Its frustrating not to use your own phone when it keeps on restarting and having such problems.
Its very strange that such things were unknown/pointless when we using Nokia and Sony phones, we never had to go to the service center.
So next time you buy a MOBILE, please ask on the warranty policy and ask them to explain it.
To know more on the Warranty Policy: http://www.samsung.com/in/support/warranty/
Some information I gathered on my phone Samsung Grand 2:
Product : Mobile Phones
GSM/CDMA -> Handset/Bluetooth : 12 Months
GSM/CDMA -> Battery, Earpiece, hands free, T flash card, Data Cable, AV Out Cable, Plug-in Speaker : 6 Months
CDMA Charger -> 12 Months
GSM Charger (Desktop/Travel) -> 6 Months
Part Not Covered: NA
You can also register an online complain using http://www.samsung.com/in/support/erms1?isVoc=true
Samsung is one of the largest consumer electronics provider company in the world.
Samsung provides all type of product & services including: Samsung Mobile phones, Samsung Smartphones, Samsung Televisions, Samsung Home appliances etc.
The Samsung Galaxy smartphones have gained a lot of popularity among the customers in the world.
If you are facing any kind of problem related to Samsung products.
Then you can directly contact the Samsung customer care support office.
It can be done easily by following the below listed toll free helpline number : 1800-3000-8282 & 1800-266-8282
Samsung India Corporate / Branch Office Address, Phone Number
Samsung India Office Address: 2nd, 3rd & 4th Floor, tower ‘C’, Vipul tech square, Old Golf Road, Sector-43, Gurgaon – 122002 India
Samsung Office Phone Numbers : +91-124-4038582, 4038583
Contact through E-mail Support: http://www.samsung.com/in/info/emailsupport.html
Samsung India Official Website: http://www.samsung.com/in/
Location Address Phone Numbers
- Mumbai Shop no. 8 & 9, A1 Khira Nagar, opposite to Bata Showroom, S.V. road, Santacruz, Mumbai, Maharashtra +91-22- 66756952 / +91-22-66756949 / +91-22-77386519
- Delhi 31, Municipal Market, Connaught Circus, Opposite Yorks Restaurant, New Delhi +91-11-23367788 / +91-11-23363918
- Bangalore Srikanta Maple MIG 719 A Sector Yelahanka New Town, Petrol Bunk Road, Bangalore, Karnataka +91-80-42033882
For your queries regarding your device you can check these wide range of FAQ’s here:
Samsung customer care through SMS : SMS CARE to 564242
9 pm to 6 pm (Monday to Saturday) only, premium SMS are charged.
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